Refund policy

Thank you for supporting Swaywai and shopping at the official store. We want you to love your purchase. Please read the following guidelines for returns, exchanges, and refunds.

 

 

 

🕒

30-Day Return Window

 


You may request a return or exchange within 30 days of the delivery date.

 

 

 

🧵

Return Conditions

 


To be eligible for a return, items must be:

 

  • Unworn, unused, and in original condition

  • Free of stains, odors, or damage

  • Returned with all original packaging, tags, and accessories

  • Shipped back within the return authorization window

 


 

❗ The following items

cannot

be returned:

 

 

  • Opened vinyl records

  • Digital downloads

  • Gift cards

  • Items marked “Final Sale”

  • Any item damaged through normal wear and tear or misuse

 

 

 

 

💿

Vinyl Return Policy

 


Vinyl records are delicate. For this reason:

 

  • Unopened vinyl may be returned within 30 days

  • Opened vinyl is only eligible for replacement if damaged or defective upon arrival

  • Manufacturing defects must be reported with photos within 15 days of delivery

 


If your vinyl arrived warped, cracked, scratched, or misprinted, contact us immediately and we will replace it at no cost.

 

 

 

🧥

Apparel Return Policy (Jackets & Tees)

 


For apparel such as the Can Not Survive Bomber Jacket and A Rare Artist Tee, we accept returns/exchanges for:

 

  • Wrong size

  • Wrong item received

  • Damaged upon arrival

  • Manufacturing defects

 


Apparel must not be washed, worn, or altered.

 

 

 

🔁

How to Request a Return or Exchange

 

 

  1. Email support@swaywai.com

  2. Include:

     

    • Full name

    • Order number

    • Reason for return/exchange

    • Photos (if the item is damaged or defective)

     

  3. We will send you a Return Authorization Number and instructions

  4. Ship the item back to the address provided

 


Customer is responsible for return shipping costs, except in cases of defect or wrong item received.

 

 

 

💵

Refunds

 


Once your return is received and inspected:

 

  • Refunds are issued to your original payment method

  • Processing time after approval: 5–10 business days

  • The original shipping cost is non-refundable

 


If approved, you will receive an email confirming the refund.

 

 

 

🚚

Replacements for Damaged Items

 


If your item arrives damaged, defective, or incorrect:

 

  • We replace it at no additional cost

  • Email support@swaywai.com within 15 days of delivery

  • Attach clear photos of the issue

 

 

 

 

🌍

International Returns

 


International customers may return items within the same 30-day window.

Return shipping costs and customs fees are the customer’s responsibility unless the item is defective or incorrect.

 

 

 

❓

Questions

 


We’re here to help.

If you have any questions before or after your order arrives, email support@swaywai.com.