Shipping policy

Welcome to the official Swaywai store. Please review the shipping details below for all music and merch orders, including jackets, t-shirts, and vinyl.

 

 

 

🕒 Processing Time

 

All orders are processed within 1–3 business days (excluding weekends and holidays).

Once your order is processed and handed to the carrier, shipping time begins.

 

 

 

🇺🇸 Estimated Delivery Times – United States

 

Can Not Survive Bomber Jacket

 

  • Estimated delivery: 8–10 business days after your order is placed.

  • This includes production time and shipping.

 


A Rare Artist T-Shirt

 

  • Estimated delivery: 5–11 business days after your order is placed.

  • This includes production time and shipping.

 


Vinyl Records

We offer multiple shipping methods for vinyl depending on quantity and destination. Options include:

 

  • USPS First Class Mail

  • USPS Media Mail

  • USPS Priority Mail

  • USPS Priority Mail International

  • USPS First Class International / Air Mail

  • Economy Air

  • UPS Ground

  • UPS 2nd Day Air

  • UPS Next Day Air Saver

 


Exact delivery time will depend on the service you select at checkout and your location. You’ll see your available options and estimated timeframes before you confirm your order.


Note: Vinyl is manufactured and shipped as quickly as possible, but large or international orders may require additional time in transit.

 

 

 

🌍 International Shipping

 

For international customers, shipping options will be shown at checkout based on your location and products in your cart. Delivery estimates vary by country and carrier, typically 7–21 business days after dispatch.


Customs or import fees (if any) are the responsibility of the customer.

 

 

 

📫 Order Tracking

 

Once your order ships, you’ll receive a confirmation email with tracking information (when available). Please allow up to 24 hours for the tracking link to update.

 

 

 

🚚 Lost or Damaged Shipments

 

If your order appears lost in transit or arrives damaged:

 

  1. Contact us at support@swaywai.com within 30 days of the expected delivery date.

  2. Include your order number and, if damaged, photos of the packaging and item.

 


We’ll work with you and the carrier to replace or resolve the issue as quickly as possible.