Contact Swaywai – Support, Orders & Artist Inquiries

Need help with an order, merch question, or general support? Contact the official Swaywai team for fast, friendly assistance.

 

 

 

Contact Us

 


We’re here to help. Whether you have a question about your order, merch, shipping, or anything related to the Swaywai brand, reach out anytime.

 

 

 

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Customer Support (Orders + Merch)

 


For help with orders, jackets, tees, vinyl, shipping, tracking, or returns:


📧 support@swaywai.com

We respond within 24–48 hours on business days.

 

 

 

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Music, Press & Collaboration Inquiries

 


For media requests, playlist placements, PR opportunities, interviews, or brand collaborations:


📧 contact@swaywai.com

(We can change this email if you’d like it to route somewhere else.)

 

 

 

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Order Tracking

 


If your order has shipped, you will have received an email with a tracking link.

If you didn’t receive it, email support with your order number and we’ll resend it ASAP.

 

 

 

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Frequently Asked Questions

 


Before contacting support, you may find answers in our FAQ section, including:

 

  • Shipping times

  • Vinyl production information

  • Return & exchange policy

  • Pre-save troubleshooting

  • International shipping

  • Payment methods

 

 

 

 

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Mailing Address

7750 North MacArthur Blvd

Unit 120-114

Irving,Texas 75063

 

 

 

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We’re Here For You

 


Your experience matters. Our team is committed to delivering quality merch, fast support, and a seamless fan experience from start to finish.


If you need anything, don’t hesitate to reach out.

Contact