Returns & Refunds
We want you in something you actually want to wear. Here's how returns work.
The short version
Damaged, defective, or wrong item — we replace it or refund you in full. Contact us within 30 days of delivery.
Changed your mind or ordered the wrong size — because items are made to order, we handle these case by case. Reach out and we'll do what we can.
Damaged or defective items
If your order arrives damaged, misprinted, or isn't what you ordered, email theswaywai@gmail.com within 30 days of delivery. Include your order number and a photo of the issue. We'll send a replacement or issue a full refund — your choice — and you won't pay return shipping.
Size exchanges
Check the size guide on the product page before ordering, since each item is printed for you individually. If the fit is wrong, contact us within 30 days of delivery. Unworn, unwashed items in original condition may be eligible for an exchange; the customer covers return shipping.
How refunds are issued
Approved refunds go back to your original payment method through Stripe. Most banks post the funds within 5–10 business days of us processing the refund. We'll email you when it's sent.
Lost packages
If tracking shows delivered but you don't have the package, check with your household and neighbors first, then contact us. If a package is genuinely lost in transit, we'll replace it.
What we can't accept
- Items returned more than 30 days after delivery
- Items that have been worn, washed, or altered
- Returns sent back without contacting us first
Start a return
Email theswaywai@gmail.com with your order number and what's wrong. We answer within 1–2 business days.